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These terms set out what we expect from you and what you can expect from us when you open and use an account on kebutoto. Access to our services depends on local law and is available only where permitted in your eligible region.
By opening an account on kebutoto, you confirm that you have read and accepted these terms in full. They apply from the moment your account is created and remain in effect for as long as the account exists. We may update these terms when our services change; the current version is always shown on this page, and continuing to use your account after an update means you accept the revised terms. These terms govern how your account is opened, verified and used, how deposits via DANA, OVO, GoPay, Bank Transfer or QRIS are recorded, and what happens when a dispute is raised. If any part of these terms conflicts with a separate promotional or game-specific notice, the more specific notice applies to that situation only — the rest of these terms remain in full effect. We do not waive a term by failing to enforce it in one instance. Each clause stands independently, so if one section is found unenforceable under applicable local law, the remaining sections continue without change. Questions about the terms can be directed to our support team through the contact paths listed in the Support section below.
Deposits and withdrawals made through DANA are subject to these terms and to the transaction records shown in your account wallet history.
OVO transfers are processed under the same account rules. Any discrepancy between your OVO receipt and your account wallet should be reported to support promptly.
GoPay payments are governed by these terms on the kebutoto side. GoPay's own platform terms apply separately to the e-wallet side of the transfer.
Bank Transfer and QRIS transactions follow the same policy framework. Confirmation timelines depend on the receiving institution and are shown in your transaction record.
These terms apply specifically to the kebutoto platform and your use of it. They do not extend to third-party services, external payment processors or game studio content beyond the access we provide. Knowing the boundaries helps you understand where to direct a question — to us or to the relevant third party.
These terms fully govern how you open, verify and maintain your account. This includes login methods, password changes, account suspension and any request to close the account. All account actions are subject to the conditions described here.
Deposits and withdrawals using DANA, OVO, GoPay, Bank Transfer and QRIS fall under this policy. The terms cover how amounts are recorded, how errors are reported, and the process for raising a transaction dispute through our support team.
Game content supplied by PlayStar, Pragmatic Play, Joker and CQ9 is accessible through your account under these terms. We provide access to the content; the game mechanics and display data are determined by each studio and shown where the provider makes them available.
External e-wallet platforms, banking institutions and mobile network operators operate under their own separate terms. When a transaction leaves your kebutoto wallet, the receiving service's own conditions apply. We are not responsible for those terms or their enforcement.
These terms are not a one-way document. You have specific, practical actions available to you at any point while your account is active. You can check the full record of your transactions — deposits, withdrawals and adjustments — from the wallet history section in your account dashboard after login. If any detail in your account profile is incorrect, you can request a correction through our support team; we will review and update it once the relevant verification step is completed. If you believe a term has been applied incorrectly to your account, you can raise that as a formal question in writing via the contact paths below. We review each case against the current version of these terms and respond through the same channel you used. You also have the right to request a copy of the data we hold for your account — submit that request to support with your account details and we will respond as required under applicable local law.
Your full deposit and withdrawal history is available in the wallet section of your account dashboard. Check each entry against your DANA, OVO or GoPay receipt to confirm the amounts match.
If your registered name, contact details or verification documents need updating, contact support with the corrected information. Changes are applied after we complete the required check on our side.
Submit a written question about how a term was applied to your account. Our team will reference the current published version of these terms and reply through the same channel within a reasonable period.
You may request a summary of the personal data we hold for your account. Send the request from your registered contact, include your account reference, and we will respond in line with applicable local law.
For any question about how these terms apply to your account, use the contact paths below. Describe your situation clearly and include your account reference so we can locate the relevant record without delay.
Open the chat widget from any page while logged in to your account. This is the fastest path for time-sensitive questions about a transaction or account status.
Send a written question about these terms to our support email address shown in your account settings. Include your account reference and a description of the specific clause or situation you are asking about.
The Help Centre in your account lists common policy questions and their answers. Check there first — many terms questions are answered with specific examples drawn from our account and payment processes.
Keeping your account data accurate and protected is part of how we operate, not an afterthought. Here is how we approach the areas that matter most under these terms.
We keep your account and transaction records for as long as your account is active and for any period required by applicable local law after it closes. You can request a summary of retained data through our support team at any time.
We use session data to keep your account login active across your browser session and to remember your preferred payment method from DANA, OVO or GoPay. Cookie settings are accessible from the footer of every page.
Your account is protected by the login credentials you set at registration. If you suspect unauthorised access, contact support immediately through live chat. We will review the account log and take the steps described in the security section of your account settings.
If you want to update a term's application to your account or dispute how a clause was enforced, submit the request in writing to support. We document each request, reference the current published terms, and respond through the same channel.
These are the questions we receive most often about how our terms work in practice. If your question is not here, contact support directly through the paths listed above.
They take effect the moment you create your account on kebutoto and remain active for the life of your account. If you opened your account before a revision was published, the updated terms apply from the date they are posted on this page, provided you continue using your account.
We publish the updated version on this page. The date of the revision is noted at the top. If you continue to log in and use your account after the update, that is taken as acceptance. If you do not accept the revised terms, contact support to discuss your account options.
Yes. Any transaction you make through DANA, OVO, GoPay, Bank Transfer or QRIS is recorded under these terms on the kebutoto side. The e-wallet platform you use also applies its own separate terms to your wallet — both sets of terms apply to their respective side of the transaction.
Submit a written description of the situation to our support team via email or live chat. Include your account reference and the specific term you believe was applied incorrectly. We review each case against the current version of these terms and respond in writing through the same channel.
Yes. Send the request from your registered contact details, include your account reference, and specify what data you are asking about. We will respond in line with applicable local law. Availability may depend on local regulations in your eligible region.
Each clause is independent. If one section is found unenforceable under local law, the rest of the terms remain in full effect without that section. We do not interpret the removal of one clause as affecting any other part of the agreement.